Aadarsh Bohara
I lead product for a customer identity platform used by 4 million people across 200+ product lines, and I build AI agents that take real work off people's desks.
4M Users 200+ Product Lines $4B+ Revenue Supported
Two Problems I Work On
Time to First Outcome: Months to Weeks
Most enterprise onboarding time is spent waiting. Removing the waits took client setup from two months to two weeks in local government, and cut customer onboarding time 80% in my current role.
Identity for AI Agents
Agents hold credentials but are not people. These are the five identity questions I answer before an agent touches customer data, drawn from an enterprise agent pilot.
Identity, Platforms and AI in Production
Customer Identity & Entitlements Platform
The customer identity platform behind 200+ product lines: 4 million users, 42,000 licenses, and $4B+ in revenue supported.
Agentic Entitlements Workflow
An AI agent that assembles a complete customer entitlement setup from an incoming order, then hands the commit decision to a human. In pilot.
Platform AI Assistant
A RAG assistant that lets 150+ internal teams answer their own integration questions. The build took weeks; adoption took months.
Agents do the reasoning and the legwork. Humans keep the commit on anything irreversible.
I lead product teams, and I stay close to the build.
I lead a 22-person product team across three global teams, and I aligned 30+ business lines on shared platform standards without any of them reporting to me. The line above is how the entitlements agent I'm piloting works: it drafts the whole setup, and a specialist approves the commit. On my own time I build AI products and MCP servers, which keeps my calls on models, retrieval and agent design honest.
Latest Writing on Product and AI
Notes on customer identity, AI agents and enterprise product, written from the work.
Step-Up Authentication Stops Impostors, Not Scams: Securing the Session After Login
Login proves who started a session, once. The fraud that costs most happens later, often by the real customer following a scammer’s instructions. Three questions a session has to keep answering, why a second factor fails a coached customer, and where to buy and where to build.
Read Article →
Identity for AI Agents, Explained for Product Teams
AI agents hold credentials, act for users and chain tools together. Five identity questions to answer before an agent touches customer data, from someone working on both sides of it.
Read Article →
Enterprise Onboarding Is Mostly Waiting: How Client Setup Went From Months to Weeks
Most enterprise onboarding delay is waiting, not work. Here is how client setup went from two months to two weeks, and a 15-minute audit to find the waiting.
Read Article →